Case Study: Brussels Airport

  • A dynamic, innovative and customer focused company;
  • Provide services & facilities for companies, passengers & airline partners;
  • A growing number of direct destinations and frequencies.

Challenge

  • Plan, develop and maintain the complete ICT infrastructure to support 8000 active LAN devices & airport systems;
  • Improve end-to-end services to business;
  • Integration with ICT operational processes.

Solution

  • End to end network operations 24 x 7 based on SLA;
  • On-line access to NOC service desk;
  • On-line monitoring – console;
  • On-line access to reporting;
  • On-line access to incident, change/request information.

Benefits

  • Improved Service Level Agreements;
  • Strategic Business Reviews & recommandations;
  • Technology watch.

Partners

Nortel



Activity
  • Transport
Size
Weblinks
Address
  • Brussels