Case Study: Euroclear

  • World's premier settlement system for domestic and cross border securities transactions covering bonds, equities and investment funds;
  • 6000 customers around the world.

Challenge

  • Competition with international and local service providers;
  • Quality of service and excellence in customer relationships;
  • Focus on VIP customers;
  • IT enabling and contributing to the business.

Solution

  • Two-level architecture: Front / Back-office;
  • Direct access to back office experts;
  • Skill based routing: > 80 skills to cover business needs: languages, expertise per application, per local market;
  • Reporting: multi-level & classified on multiple criteria.

Benefits

  • Solution based on business needs;
  • High availability with Hot-standby in the core & Cold-standby for connectors;
  • CRM application integration allowing VIP customer treatment;
  • Real-time and historical detailed reporting allowing quality assurance.

Partners

Genesys



Activity
  • Finance
Size
Weblinks
Maillink
  • client_serviceSPAMFILTER@euroclear.com
Address
  • Brussels