Case Study: Victaulic

  • Victaulic, the worlds leader in mechanical pipe joining systems;
  • Global sales presence in 24 countries;
  • US Corporate HQ, Belgium: HQ EMEA.

Challenge

  • Improve Customer Service & Interaction;
  • Improve Employee productivity;
  • Cost reductions & maximizing ROI.

Solution

  • Fully deployed international IPTel solution based on end-to-end Alcatel-Lucent technology (voice and data) including:
    • Multi-site IPTel solution (EMEA)
    • Unified Communication solution
    • LAN- WLAN environment
    • Mobile integration in Wireless IPTel environment
    • Unified management
    • Remote extensions allowing PBX features on mobile phones
  • Mobile internet connectivity for travellers via iPass;
  • Wireless e-mail by using Intellisync.

Benefits

  • Integrated applications and technology that maximize operational effectiveness;
  • Deliver faster customer service and improved experience;
  • ROI within 2,5 Years solely based on reduced telecom costs.

Partners

Alcatel-Lucent, Ipass



Activity
  • Industry
Size
Weblinks
Address
  • Nazareth