One of the leading automotive companies in the South of England, The Hendy Group is a family-owned business that employs over 900 people at more than 20 locations across the South.
The Hendy Group wanted to rationalise its communications by migrating to one integrated IP telephony platform that would bring cost savings in inter-site communications, significant efficiency gains and an improved customer experience.
Working with NextiraOne to choose the best communications solution to achieve its objectives, the Hendy Group decided to remove its legacy systems across all its sites and replace them with a Cisco-based centralised IP telephony system that now provides integrated communications for the whole company. The Hendy Group also unified many of its individual, site-based switchboard operations into one centralised main switchboard which handles most of the calls into the group and redirects them to the individual sites as appropriate. This central switchboard has rationalised the company's receptionist facilities and now allows for a better service with professionally trained staff and a more efficient system. This is backed up by a Call Centre that handles all service bookings centrally, providing a better customer experience and more efficient service.
- Improved business efficiency - Management are always available, whatever site they are working from
- Contact Centre, new technology has significantly improved efficiency and customer service experience
- Dramatic reductions in inter-site call charges
- Reduced staffing costs for switchboard operations, together with an improved customer service
- Improved flexibility and mobility of staff
- Expert support and maintenance provides peace of mind and continuity of operation
- Managed Services Contract provides peace of mind that the system will always be available and reliable
- NextiraOne manages the complexity of the system as a single supplier
Cisco
