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Supporting a multi-vendor environment
Our vendor-independent market position means our experts have skill and experience in most major communications technologies and can help you to support and maintain your multi-vendor environment. By moving to a single supplier we can help to reduce the complexity of your support structure and manage third party support on your behalf.
Customers have access to the services of our 24x7 service desk, our network operating centres in Paris and Berlin and our in-country technical assistance centres through a single point of contact, delivering standard SLA’s and centralised management information and reporting, allowing you to gain central management control of your diverse network. Having improved control, our experts can then help you plan for the future, working with you to build strategies to migrate to technologies such as Unified Communications that maximise the use of your existing assets.
For international businesses, our international service organisation and International Service Management [link] approach is designed to provide you with standardised service processes across your whole infrastructure. NextiraOne’s direct sales and service operations and alliance of certified service partners means that solutions can be deployed and managed with the same guaranteed service levels wherever our customers are located.
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