Better communications

Prospective customers will never completely forgive a company if their initial telephone call, email, web contact or fax is mishandled. And existing customers are likely to downgrade their opinions if their encounters are consistently dealt with badly.

A good ICT solution will help an SME to project a professional image. And it will allow the company to respond to every customer interaction both quickly and efficiently. Where required, calls can be automatically routed to the person most likely to be able to help the caller, and queue management means that priority can be given to calls coming in from important customers.

NextiraOne will provide the solution that best meets a customer’s needs, and that will:

• ensure that no important calls are lost;
• process each call efficiently, even if the employee who can best help the caller is in a meeting or out of the office;
• reduce the average time that a caller has to wait.

As well as helping an SME to communicate better with those outside the organisation, we can also promote better communications (and therefore better team working) internally. Tools such as document sharing, and telephone and video conferencing across the company’s network all help members of staff to work together more effectively and productively.

In addition to providing the most appropriate solution, we will also make sure that that solution continues to deliver the highest standards of performance, availability and security throughout its lifecycle.