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Genesys is the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience. Genesys software directs more than 100 million interactions every day from the contact center to the back office at over 2,000 customers in 80 countries.
Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation and deliver fast, simple service and a highly personalized cross-channel customer experience.
Genesys Relationship
NextiraOne is a Genesys Gold Certified Partner. Genesys Gold Certified Partners have the proven knowledge, experience, and reputation to provide the high quality solutions and service that your business needs and demands. These partners have successfully completed rigorous audits of their services and support process and capabilities, as well as in-depth product training and certification. Utilizing the expertise of a Gold Certified Partner, you'll be able to fully optimize your Genesys investments, achieve better ROI, and reduce costs while increasing customer satisfaction. NextiraOne is certified as a Gold Suite partner in France, Germany, Belgium, Czech Republic and Poland.
Company Specialization
Headquartered in Paris and with a direct sales and service presence in 17 European countries, NextiraOne is the Europe’s leading expert in Enterprise Communications for the following technologies: Networking, IP Communications, Mobility, Collaboration, Security and advanced applications integration.
NextiraOne is specialized in everything from planning and design to the implementation, support and management of voice, data, and converged communication networks. NextiraOne offers consultation and solutions development ranging from customer interaction applications to network infrastructure outsourcing. NextiraOne works closely with their customers to create innovative solutions that go beyond technology to deliver measurable business value. They provide best-in-class technologies from leading partners such as Genesys.
They offer the complete range of Genesys solutions from Genesys Express to innovative GVP and SIP based integration projects. NextiraOne also develops connectors and middleware necessary to deploy solution fully integrated with leading CRM and ERP platforms such as Siebel, SAP and Microsoft.
Latest news on Genesys
Recently Genesys integrated Microsoft Lync with its industry leading customer service platform. The integration of Microsoft Lync and Genesys creates a combined voice platform, enabling companies to unify Contact Centre interactions and Enterprise Communications. By incorporating Genesys’ industry leading skills-based routing, reporting and multi-channel customer service capabilities, the joint solution will deliver voice and instant messaging (IM) interactions originating from any Lync enterprise device to agents.
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