Delivering international support

The health and stability of your international network depends on the ability to create a support and maintenance infrastructure that allows the same levels of service in all locations.

Centralising the support and maintenance of your complex international network is an important factor in ensuring reliability, availability and business continuity and the first step to improving performance. NextiraOne has an international support organisation that can match your geographical footprint and provide you with common levels of service throughout your network.
NextiraOne understands how important it is that you maintain consistent service levels across your entire infrastructure, locally, nationally and internationally. Our international service organisation matches this requirement with an International Service Desk (ISD) providing a single point of contact for all service calls. Our centralised Network Operating Centres in Paris and Berlin provide consistency of service and are complemented by our comprehensive local service network. Our network of direct service organisations covers most of Europe and our world-wide alliance of more than 100 service partners extends our support capabilities to more than 100 countries across the globe. NextiraOne’s world-wide service and solutions capability mean that the power and experience of a pan-European player can be put to work to serve the needs of both local and multinational customers.

NextiraOne’s international experience and expertise in supporting and maintaining single and multi-vendor networks and technologies means that we can uniquely provide comprehensive international operational support agreements based on the following features:
• International Service Desk
• European Network Operating Centre (NOCs) with two locations – Berlin, Paris
• In-country Technical Assistance and Integration Centres
• ITIL conformant approach to solution definition, implementation, management and optimisation

ISM document