Choosing the most effective technologies

Whether it is Cisco, Alcatel-Lucent, Genesys, Nice, Plantronics, GNnetcom or many others, NextiraOne has established strong technology partnerships with the most recognised and experienced players in the contact centre, CRM market. Our experts have the highest levels of qualifications and accreditations as communication experts with all the major technologies and NextiraOne is a Global Business Partner for Alcatel-Lucent and a Gold Certified Partner for Cisco and Genesys. NextiraOne is an early adopter - often being the first to implement – in all relevant new technologies, including SIP, natural language, voice portals and on-hold interactive video.

Workforce Management
This application aims to find the best allocation of resources to handle incoming or outgoing customer interactions, whether they are voice or written messages, including letters, emails, faxes or back office records.

SIP and the Contact Centre
SIP (Session Initiation Protocol) is now widespread in the telecoms world and carriers use it for their core networks, whilst applications make use of it to communicate easily with each other, and business communication servers use SIP protocols to link between communications services and world-wide carriers. We believe that SIP facilitates corporate communications and build our Contact Centres around this approach.

Interactive Voice Response (IVR)
NextiraOne has extensive experience and expertise in the design, implementation and operating of communications solutions deployed for its customers. These solutions cover the whole market and are the basis of our "customer relationship" proposition with high added value, integrating in particular Interactive Voice Response (IVR).