Case Study: Middlesbrough Council and HBS

  • With a population of 145,000 Middlesbrough is one of the principal towns in the Teesside area of North-East England
  • In 2000 the council created the 'Service Middlesbrough' project to outsource a range of services within a 10 year public-private partnership agreement
  • HBS was selected for this alongside its technology partner NextiraOne

Challenge

  • Before the project began the Council managed a patchwork of ageing networks
  • Unable to cope with volume of data and voice traffic
  • E-Government applications required high performance , resilieint, future proofed voice and data structure

Solution

  • LAN and WAN data and voice infrastructures
  • Contact centre equipment and tools to provide a single point of telephone access
  • Infrastructure for advanced telephone functionality on the desktop
  • 10 year managed service contract

Benefits

  • High availabilty and performance to more than 3000 main users and a further 50 remote sites
  • Cost effective solution offering best value
  • Clear technical ownership with a dedicated on site NextiraOne technical team

Partners

Alcatel and Cisco

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Activity
  • Local Government
Size
  • Public Sector
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