Managed Services

NextiraOne operates monitors and optimises IT infrastructure and applications. It allows senior management to concentrate on other long-term, strategic and added-value projects whilst enjoying access to highly-qualified IT expertise and constant updates from a results-oriented partner.

Services
NextiraOne offers a complete management service from telephone support to performance evaluation.

Pro-active management and responsibility is the foundation of the win/win relationship between NextiraOne and its customers we can provide a complete management service.

• incident and problem management - proactive monitoring ensures faults are intercepted before they affect the user
• release management - updating applications and the network as soon as required
• performance management - periodic reports on all aspects of the system and the applications
• updated information - publication on a secure website or in real-time by phone or e-mail

All managed services personnel have access to dedicated expertise and a suite of management tools in order to measure, analyse and guarantee performance, according to customer-specified Support Level Agreement.

Change Management
Detailed procedures to handle any type of Moves, Adds and Changes to avoid network incompatibility.

As businesses moves ever faster, IT change management must keep pace, allowing users to react quickly and efficiently. Changes must be managed from their initiation and recording, through filtering, assessment, categorisation, authorisation, scheduling, building, testing, implementation and closure to ensure your new ICT solution will be successful.

NextiraOne Change Management allocates a defined process for each type of change request including a validation procedure, SLA and confirmation commitment. Each change is automatically assessed for possible interaction with other applications: centralised and co-ordinated management prevents compatibility disagreements on the network.

Added-value Operation
Proactive infrastructure management keeps technology, business and financial requirements on track.

At the same time as more and more companies are concentrating on their core business, IT decisions have gained an increasing importance to growth and success.

NextiraOne provides proactive IT infrastructure management to monitor costs, availability, capacity, service and technical issues. Backed by a customised Service Desk, a dedicated Service Account Manager works closely with internal technical and strategic teams monitors the marketplace for new technology and services and provides skilled analysis. This ensures solutions stay in line with business requirements and continue to meet ROI and TCO targets.

Outsourcing
Concentrate on your core capabilities and leave IT to the experts. Outsourcing keeps you in control but not involved.

By outsourcing IT infrastructure, a company can concentrate all its energy on the core business. As technical choices lose their importance against the weight of business requirements and strategy, a NextiraOne outsourced solution offers flexibility and a cost-effective option whilst allowing a company to retain final control and decision-making. We take responsibility for the entire IT infrastructure, propose financial solutions and suggest improvement plans.