- Challenges
- Industry
- Solutions
- Unified Communications
- IT Security
- Customer Interaction
- Core network to front-end Contact Centre applications
- Productive environments for customer service
- Managing performance & productivity
- Ensuring the quality outcomes from each & every customer interaction
- Effective resources & skills management
- Peace of mind with around the clock support
- Satisfied loyal customers, motivated staff & profitable interactions
- Data Centres
- Physical Security
- Unified Building Services
- Services
- Events
Retaining and developing customers
Recent studies have shown that nearly 60% of calls into banks fail to result in the caller reaching the desired person first time. In this multi-channel world, it is essential that your customers can interact with you in the way that makes them most comfortable. So every channel must provide the same instant and secure access to the same accurate and up-to-date information. Only by creating such an environment can you hope to build loyalty and improve customer satisfaction. And – as churn becomes an increasingly acute problem in the financial sector – that loyalty building is growing into an ever more important strategic objective.
NextiraOne offers much more than just the implementation of multichannel solutions. We understand that, to maximise your ROI, your Contact Centre has to be totally integrated into your business processes. It must allow agents to be more productive and more effective at generating new revenues. Skills-based call routing makes sure that every interaction reaches the member of staff most able to help the caller. And customer profiling prompts agents to cross-sell and up-sell the right product to the right person.
With an installed base of over 2,500 Contact Centres and over 500,000 Customer Service Representative (CSR) seats across Europe, NextiraOne has unrivalled experience and expertise in the design, deployment and support of multi-media Contact Centres. We help our customers to build their customer base and customer loyalty through effective, sophisticated multi-channel communications, for example NextiraOne can help you to develop self-service and virtual contact centre applications that will reduce costs without compromising on customer satisfaction and that will drive up-selling opportunities to increase your revenues.