Guest Services

Creating the right environment throughout the hotel significantly improves your guest’s experience of his/her stay. Whether it is by providing wireless (WiFi) or other mobility solutions in public areas, or the availability of sophisticated interactive tourist information systems, they will enhance the visit of your guest and encourage his/her loyalty in future.

NextiraOne also offers specialist Hospitality Solutions such as a ‘virtual butler’ service – a sophisticated in-house Contact Centre solution that provides a ‘one touch’ service request feature on guest phones. When a guest makes a service request, the call is delivered immediately via a centrally managed service to the appropriate staff member and tracked until completion, simplifying the process for the guest and providing a fast, efficient customer service.