- Challenges
- Industry
- Solutions
- Unified Communications
- IT Security
- Customer Interaction
- Core network to front-end Contact Centre applications
- Productive environments for customer service
- Managing performance & productivity
- Ensuring the quality outcomes from each & every customer interaction
- Effective resources & skills management
- Peace of mind with around the clock support
- Satisfied loyal customers, motivated staff & profitable interactions
- Data Centres
- Physical Security
- Unified Building Services
- Services
- Events
Delivering International Support
Delivering a consistent international service solution from a single supplier
The health and stability of your international network depends on the ability to create a support and maintenance infrastructure that allows the same levels of service across your operations. Centralising the support and maintenance of your complex international network is an important factor in ensuring reliability, availability and business continuity and the first step to improving performance.
NextiraOne has an international support organisation that can match your geographical footprint and provide you with common levels of service across your network locally, nationally and internationally. Our international service organisation matches this requirement with an International Service Desk (ISD) providing a single point of contact for all service calls. Our centralised Network Operating Centres (NOCs) in Paris and Berlin provide consistency of service and are complemented by our comprehensive local service network.
- International Service Desk
- European Network Operating Centre (NOCs) with two locations – Berlin, Paris
- In-country Technical Assistance and Integration Centres (TACs)
- ITIL conformant approach to solution definition, implementation, management and optimisation
Our network of direct service organisations covers most of Europe and our world-wide alliance of more than 100 service partners extends our support capabilities to more than 100 countries across the globe. NextiraOne’s world-wide service and solutions capability mean that the power and experience of a pan-European player can be put to work to serve the needs of both local and multinational customers.