- Challenges
- Industry
- Solutions
- Unified Communications
- IT Security
- Customer Interaction
- Core network to front-end Contact Centre applications
- Productive environments for customer service
- Managing performance & productivity
- Ensuring the quality outcomes from each & every customer interaction
- Effective resources & skills management
- Peace of mind with around the clock support
- Satisfied loyal customers, motivated staff & profitable interactions
- Data Centres
- Physical Security
- Unified Building Services
- Services
- Events
Case Study: Bromsgrove District Council
- Local Government
- 3 core sites
Challenge
- As part of central government’s local authority modernisation agenda, Bromsgrove District Council required a radical upgrade its ICT infrastructure
- Requirement - a solid foundation for future business transformation
Solution
- Complete review of existing infrastructure
- Replacement and consolidation of ageing servers
- New Cisco network to support the installation of IP telephony system
- Capacity for wireless networking
- State-of-the-art disaster recovery and business continuity procedures
Benefits
- Bromsgrove DC can now demonstrate exceptionally high levels of security and resilience across all systems.
- Use of the wireless network and unified communications provides business agility
- The Council have since been able to undertake the adoption of Prince2 (Projects IN Controlled Environments), the de facto standard for project management used extensively in the public sector.
- Bromsgrove DC are now in an excellent position to move on to the next stage of electronic service delivery
- Scope for future innovation
Partners
Cisco and Microsoft
