Case Study: James Paget University Hospitals NHS Foundation Trust
The James Paget University Hospitals NHS Foundation Trust provides acute hospital services for the Great Yarmouth, Lowestoft and Waveney areas, serving a population of some 230,000. With over 500 beds in total, the Trust also provides community hospital care at Lowestoft Hospital and at Northgate Hospital in Great Yarmouth, together with an integrated hospital and community children's service.
Challenge
With much of its IT already consolidated into a new Data Centre built in 2008, the James Paget NHS Trust wanted to complete the consolidation process and create a centralised, resilient platform for all its services. With the benefit of greater cost transparency created by having most of the ICT concentrated in one place, James Paget also had a clear objective of reducing operating costs and introducing measures that would improve its carbon footprint.
The new Data Centre project therefore had to give priority to environmental considerations both in terms of technology and the physical infrastructure of the accommodation. NextiraOne had to design and implement solutions that would cut down the amount of equipment needed and also design the Data Centre to be as energy-efficient as possible, using the best energy efficiency and low consumption technologies.
Solution
NextiraOne built James Paget.s first Data Centre - Nexus One - in 2008 and the new project was designed to complete the process of consolidating and moving all the Trusts. IT and communications technology into dedicated, purpose-built facilities.
This provided the opportunity to build a best-in-class infrastructure and environment which would deliver the services appropriate for a state-of-the-art healthcare provider in the 21st century. Resilience, scalability and environmental benefit have all been important considerations throughout the project.
Benefits
- Improved business efficiency - Management are always available, whatever site they are working from
- Contact Centre - new technology has significantly improved efficiency and customer service experience
- Dramatic reductions in inter-site call charges
- Reduced staffing costs for switchboard operations, together with an improved customer service
- Improved flexibility and mobility of staff
- Expert support and maintenance provides peace of mind and continuity of operation
- Managed Services Contract provides peace of mind that the system will always be available and reliable
- NextiraOne manages the complexity of the system as a single supplier
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