- Challenges
- Industry
- Solutions
- Unified Communications
- IT Security
- Customer Interaction
- Core network to front-end Contact Centre applications
- Productive environments for customer service
- Managing performance & productivity
- Ensuring the quality outcomes from each & every customer interaction
- Effective resources & skills management
- Peace of mind with around the clock support
- Satisfied loyal customers, motivated staff & profitable interactions
- Secure Data Centre & Infrastructure
- Building Networks That Scale
- Consolidation: Manageable & Cost-Effective
- Reduce Total Cost of Ownership (TCO)
- Optimisation: Unified Fabric & Fibre Channel over Ethernet (FCoE)
- New Data Centre Build, Extension or Refurbishment
- Virtualisation: Maximise Utilisation, Minimise Costs
- Security: Safeguard Networks, Data & Applications
- Sustainable & Green Data Centre Environments
- Physical Security
- Intelligent Building Services
- Services
- Events
Case Study: Middlesbrough Council and HBS
- With a population of 145,000 Middlesbrough is one of the principal towns in the Teesside area of North-East England
- In 2000 the council created the 'Service Middlesbrough' project to outsource a range of services within a 10 year public-private partnership agreement
- HBS was selected for this alongside its technology partner NextiraOne
Challenge
- Before the project began the Council managed a patchwork of ageing networks
- Unable to cope with volume of data and voice traffic
- E-Government applications required high performance , resilieint, future proofed voice and data structure
Solution
- LAN and WAN data and voice infrastructures
- Contact centre equipment and tools to provide a single point of telephone access
- Infrastructure for advanced telephone functionality on the desktop
- 10 year managed service contract
Benefits
- High availabilty and performance to more than 3000 main users and a further 50 remote sites
- Cost effective solution offering best value
- Clear technical ownership with a dedicated on site NextiraOne technical team
Partners
Alcatel and Cisco
