Managed Services
A complete service to monitor, manage and improve your networks and applications
NextiraOne operates and monitors IT infrastructures and applications, and measures their performance to provide factual operational statistics, which can be used for proactive capacity planning, improvements and continuous optimisation, for maximum return on investment. Our structured and proven approach to Service Management provides a consistent and efficient way of communicating and sharing this information with you and your technical staff, giving your senior management the ability to concentrate on long-term, strategic and added-value projects whilst enjoying access to highly-qualified IT expertise and constant updates from a results-oriented partner.
OPERATE: Support, Monitoring and Management
Our range of support service gives you the ability to customise a support framework for the efficient operation and maintenance of your infrastructure and solutions, in order to meet the changing needs of your business. We work with you to define a tailored Operational Support Agreement (OSA), which includes services relevant to the support, measurement and management of your infrastructure, and which clearly defines Service Level Agreements (SLAs).
OPTIMISE: Service Management and Continuous Improvement
Once defined and agreed, the OSA is managed and owned by a dedicated Service Account Manager (SAM), who is responsible for continuously monitoring and regularly reporting on our performance against the agreed service levels. The SAM will also ensure that the OSA continues to deliver real business value as your organisation evolves and grows. We do this by facilitating access to our skilled resources for business and technical updates and advice, and by ensuring open, consistent and effective communications.
NextiraOne operates and monitors IT infrastructures and applications, and measures their performance to provide factual operational statistics, which can be used for proactive capacity planning, improvements and continuous optimisation, for maximum return on investment. Our structured and proven approach to Service Management provides a consistent and efficient way of communicating and sharing this information with you and your technical staff, giving your senior management the ability to concentrate on long-term, strategic and added-value projects whilst enjoying access to highly-qualified IT expertise and constant updates from a results-oriented partner.
