CONTACTS CENTRE

Experience your customer relationship with a difference

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For more information on our contacts centre solutions

YOUR EXPECTATIONS IN TERMS OF CONTACTS CENTRE

Myriam
E-commerce agent

How to ensure my clients don’t have to repeat the same information during the different exchanges?

Yasmina
Client


I’d like to get clear, relevant and quick answers to my queries.

Yves
Customer Service

I’d like to be able to interact with my clients through a channel that suits me best (voice, video, email, social networks…)!

Victoria
A&E Doctor

I want a solution adapted to the criticality of our job which is to save lives!

OUR TAILOR-MADE CONTACT CENTRE SOLUTIONS AND SERVICES

We help you reinvent your clients relationship in the digital era!

MULTI-CHANNEL CONTACTS CENTRE

Design solutions of orchestration for voice, email, chat, web and social media interactions.Moving seamlessly from one channel to another and a 360° client vision.

WEB AND MOBILE COMMITMENT

Chat service according to web and customer data.
Selection of remarkable posts and targeted answers.
Interaction with your mobile applications (voice, chat, sms and Web RTC).

QUALITY ANALYTICS

Deployment of real-time statistics tools, activity record and quality monitoring. Integration of recording, customer care and trend analysis solutions. Coupling of artificial intelligence engines.

SELF-SERVICE & SELF-CARE

Optimisation of resources.
Dynamic FAQ , virtual agents integration.
Community blogs development.

OUR CONTACT CENTRES OFFERS

OFFERS DESIGNED AND RUN BY NXO

The essence of your client relationship!

Multichannel contact centre solution

Offer dedicated to your company

Deployment and operation services included

Your client relationship at a glance

Solution as a Dedicated and Secure Service

Independent solution for your telephony system

All-inclusive solution: services, telephone traffic

OUR STRATEGIC PARTNERS

Our strategic partners are leaders in their market and NXO has the highest level of accreditation and expertise on the technologies and services they provide.
We share the same business practice of mutual commitment, in the long-term, quality and trust.

Genesys-partner-small

NXO is Silver Genesys Partner

1 Emergency Medical Service in 2 in France deployed and maintained by NXO

Genesys’ partner top 5

Competences spread nationwide
.

certified-Kiamo

NXO is Kiamo Certified Partner

1st Kiamo partner in France
.

Partner in our easycontact offer

Pioneering partner of our easycontact cloud
.

NSP

NXO is NICE Silver Partner

Use of the client’s voice for a great experience
.

Catch, Understand, Take action

Regulatory compliance (assistance to persons, financial transactions, mifid 2)

ALL OUR PARTNERS IN CONTACTS CENTRE

Our partners solutions cover the full spectrum of technology and Contact Centre services: multi-channel customer experience, managing customer interactions, pro-active commitment (chat, mobile), social networking, customer campaigns, selfcare, Virtual call centres, analysis of the conversations and voice of the customer, Cockpit of supervision, quality management (listening, mail…), resources planning, banner, Customer Satisfaction Measurement, Business intelligence, artificial Intelligence, Chatbot, offers « On Premises » or « As a Service »

OUR DOCUMENTATIONS ON CONTACTS CENTRE

Web-RTC

The expert says

The Web RTC, competitive asset for the the business of tomorrow!