Experience your customer relationship with a difference
YOUR EXPECTATIONS IN TERMS OF CONTACTS CENTRE
How to ensure my clients don’t have to repeat the same information during the different exchanges?
I’d like to get clear, relevant and quick answers to my queries.
I’d like to be able to interact with my clients through a channel that suits me best (voice, video, email, social networks…)!
I want a solution adapted to the criticality of our job which is to save lives!
OUR TAILOR-MADE CONTACT CENTRE SOLUTIONS AND SERVICES
We help you reinvent your clients relationship in the digital era!
MULTI-CHANNEL CONTACTS CENTRE
Design solutions of orchestration for voice, email, chat, web and social media interactions.Moving seamlessly from one channel to another and a 360° client vision.
WEB AND MOBILE COMMITMENT
Chat service according to web and customer data.
Selection of remarkable posts and targeted answers.
Interaction with your mobile applications (voice, chat, sms and Web RTC).
Deployment of real-time statistics tools, activity record and quality monitoring. Integration of recording, customer care and trend analysis solutions. Coupling of artificial intelligence engines.
SELF-SERVICE & SELF-CARE
Optimisation of resources.
Dynamic FAQ , virtual agents integration.
Community blogs development.
OUR CONTACT CENTRES OFFERS
OFFERS DESIGNED AND RUN BY NXO
OUR STRATEGIC PARTNERS
Our strategic partners are leaders in their market and NXO has the highest level of accreditation and expertise on the technologies and services they provide.
We share the same business practice of mutual commitment, in the long-term, quality and trust.
ALL OUR PARTNERS IN CONTACTS CENTRE
Our partners solutions cover the full spectrum of technology and Contact Centre services: multi-channel customer experience, managing customer interactions, pro-active commitment (chat, mobile), social networking, customer campaigns, selfcare, Virtual call centres, analysis of the conversations and voice of the customer, Cockpit of supervision, quality management (listening, mail…), resources planning, banner, Customer Satisfaction Measurement, Business intelligence, artificial Intelligence, Chatbot, offers « On Premises » or « As a Service »